2) Halloween Return Policy

3) Items received not as described or damaged

• Mailing Address
• Retail Location
• Press Info
• MySpace

• General Info
• Back Orders
• Large Orders

6) Shipping and Availability Info

• International Shipping

General Questions:

Order Status:

Fax:

AOL IM:

Pin Up Girl Clothing boasts the absolute best return policy in the business - no Return Authorization numbers, and no restocking fees. Read on:

If for any reason you are not totally satisfied with your purchase, return it in the original packaging (Shoes and boots MUST come in their original box-with no tape, stickers,labels or markings- they will be refused in this conditon,as we cannot re-sell them, and cannot obtain replacement boxes) so that it is received by us within 14 days from the day you received your item, for an exchange, store credit, or refund, minus shipping costs. Returned items must be received by us within 14 days of the day you received it in order to be eligible for a refund. Any items received by us after 14 days of the day you originally received them will be eligible for exchange or store credit only. Items "On Sale" with the sale price listed IN RED are clearance items and are final sale. Include a copy of your receipt, along with a request for exchange, store credit, or refund. We do not require that you obtain a return authorization number, but we do require that a copy of your receipt be included. We cannot accept for return any items that do not include a copy of your receipt. If you want to contact us regarding an exchange or return please email us with "RETURN" or "EXCHANGE" along with your order number in the title field.

All items sold in our online store are subject to the above stated return policy, with the exception of: Halloween Costumes and Accessories. Halloween Costumes and Accessories may be returned or exchanged subject to our standard return policy until October 15th of the year in question. Any Halloween Costume or accessory received by us after October 15th is "Final Sale" and will be refused. So, if you place your order after, or even a few business days before the 15th, consider your purchase to be Final Sale, since time will not permit a return before the 15th. If you need to exchange your costume or accessory for a different available size (in the same style you purchased), you will be required to contact us via email at HalloweenExchanges@Pinupgirlclothing.com before shipping back your Halloween costume - this is to insure that we have the size you wish to exchange for available. Any Halloween costumes sent back to us without our authorization will be refused and shipped back to you. All Halloween Costumes, and the Accessories that were purchased for use with the costumes - including shoes - are subject to the above stated policies. Please remember that your order is a contract - and by ordering from us you understand and agree to all of our store policies.

Returnable items must be in "Sellable Condition". In short, this means that we must receive your returned item in the same condition you received it. In detail, this means that worn, soiled, altered, or damaged items, or items in soiled or damaged packaging, will not be accepted, and will be shipped back to you. We will accept hosiery returns on unopened packages only. Packages must arrive at our offices within 14 days from the time you received your order. After 14 days, store credit will be issued without exception.

When Returning an item, PLEASE be sure to send using delivery confirmation. We cannot be responsible for any returned packages lost by the post office. If you add delivery confirmation to your return, your package will be trackable, and will serve as evidence of mailing.

Under no circumstances will we accept refused (Includes "undeliverable" and "return to sender") packages for return. Refused orders will be restocked, and you will be issued store credit for the cost of the item only. Any ship charges are non-refundable. Orders must be mailed to us as stated above in order for your return to be processed. Please allow up to 10 business days after we receive your return for your credit/exchange/refund to be processed.

If by chance you receive your item and it arrives damaged or not as described, please contact us via email as soon as possible and we will gladly arrange to have the correct/non-damaged item sent to you. Items received damaged or not as described are elegible for replacement only.

You may order online, or by mail. We are currently not taking phone orders.
When you place your order, you must provide us with valid contact information. We will not fill orders which contain invalid e-mail addresses or phone numbers. You must provide us with a correct billing address, which matches the billing address for your credit card. If this address does not match, your order will be immediately voided, so please be sure to enter the correct billing information.
We cannot accept Visa or Mastercard gift cards at this time.

Internet merchants are especially vulnerable to chargebacks from customers using credit cards which do not belong to them. Because of this, we may require that your order be shipped to your billing address only, if the order amount is higher than usual. We will not ship your order to any other address, if this is the case.

We have a zero tolerance policy regarding fraudulent credit card use. Our agressive stance towards internet fraud is the only way we can keep our losses to a minimum and continue to serve our loyal customers. We will report all attempts at fraud to the FBI's Internet Fraud Complaint Center (https://www.ifccfbi.gov/), and local authorities will be alerted.

We accept Visa, Mastercard, American Express, and Paypal. We're sorry, but we no longer accept payment by Check Or Money Order. We went three years without any bad checks, but unfortunately, that has changed, and due to the actions of an irresponsible few, we now only accept Credit Cards and Paypal Payments.

"Availability" is generally defined as the amount of time we need in-house to ready your order for shipment. We do not work on the weekends. All availability times are in business days. About 80% of our stock has a 2-3 day availability. Shoes and some lingerie items are on a 1-2 week availability, as they are stored at a separate warehouse. To determine how soon you will receive your order, add 2-3 business days (to cover transit time once shipped) to the availability of the item you've ordered. If you ordered an item with a 2-3 business day availability, for instance, you should expect to see your item in 4-6 business days. Please remember that if you order more than one item, your order will ship within the time period for the item with the LONGEST availability. If for any reason an item is backordered, you will be notified by e-mail or phone of the expected shipping date.

We are now offering free U.S. shipping on orders over $150 to help you maximize your savings. International Customers, please see the "International Shipping" section for your free shipping offer.

We require a signature for all packages sent, be it via Priority Mail, or Federal Express. Please keep this in mind and have your item sent to an address where you will be available to sign for the package.

We respect the privacy of our customers and will provide discreet packaging upon request.

We now ship by Federal Express. Federal Express will not leave a package in an unsafe location. If the location is deemed unsafe, it will be available for pickup at the nearest Fedex location. A door tag will be left with the proper information. The shipping/ handling cost for an average order is $8.50.

We also offer Federal Express (next day air), about $20 for most orders (Can go up to $30 for very large orders), which is calculated at time of order. We still need the posted Availability time to process and complete your order, so please understand that if you choose this shipping option, you will not receive your order the next day.

Ship rates vary by country, and it is impossible to accurately calculate the shipping cost. We charge a flat rate of $32 at time of order, and if the actual shipping price is less, we will refund that amount. Simply email us with the ship cost shown on the postmark for your package, and we will refund the difference. We recommend ordering along with friends so that you may split the ship cost between you.

International orders totalling $250 or more are eligible for free International Priority shipping. Use the following coupon upon checkout to take advantage of this offer:ccfreeair

We offer FREE SHIPPING for both US and International orders over a certain amount - please scroll up to our "Shipping & Handling" and "International Shipping" sections for complete details and to acquire the free shipping codes.

From time to time we offer special sales to our customers. If you would like to be informed of these sales by e-mail, please join our mailing list (See the form at the bottom of each page of our site) and you will be informed whenever we add new items or conduct a private sale.

Many of our customers place large orders for themselves and friends, and in response to this, we have instituted a bulk discount: Orders over $250 will receive 15% off when the following coupon code is entered in the order form: cc2231. Please remember to use this code when ordering - we will not apply the discount retroactively. This coupon is buried here at the end of the info page because we want to reward those customers who actually take the time to read our store policies!

We also understand that word of mouth is the best advertising, and we love your friends as much as we love you! Return customers receive discounts on all future orders, as well as store credit for referrals. For more information, please e-mail us.

The Pinup Couture Brand of Retro Dresses, Swimwear, & Tees are available wholesale to retailers (a Tax I.D. # is required).
To set up a new account, please visit PinupCouture.com, and click the "login/register" button. You may then register for a new account and choose your password. We will then be in touch within 24 hours to let you know your account has been approved. If you have any questions about the registration process, please email orders@pinupcouture.com.

Items not made by us are not available for wholesale ordering. Please do not call or e-mail us with inquiries as to where we get our merchandise or fabrics. We will not reveal our sources or provide you with our suppliers' contact information, nor will we respond to any of these inquiries. Thank you in advance.

Designed by John Flores, John Flores Design Associates.

All Images and Text Copyright 1999 - 2007 Pin Up Girl, inc.

"Pinup Couture", Pinup Girl Clothing", "PinUpGirlClothing.com", and "Pinup Girl Boutique" are registered trademarks of Pin Up Girl, inc.