Shipping and Availability Information
Domestic Shipping Information
We always offer Free Shipping with purchases of $200.00 or more. Please note, this offer may or may not be combined with other promotional offers, depending on the promotion and per
International Shipping Information
We offer Free Shipping for non-US orders with a purchase of $350.00 or more.
Not available on Guest Purchases. Please note, this offer may or may not be combined with other promotional offers, depending on the promotion and per
- International shipments may be subject to customs and duty fees levied by their local government and will be the customer’s responsibility.
- If you refuse an international shipment you will have the return shipping as well as any customs/duties/fees associated with the order removed from your refund or store credit. Should this amount exceed the entire amount of your order you will receive no money back nor any store credit.
Local Pick-up Information
Local Pick-up is now available from our Burbank Boutique location! Pick-up is offered only for items in stock at the boutique. If all items in your order are available for pick-up, the option will be offered during check-out. Pick-up is free and is usually available within 24 hours. You will receive an email when your order is ready.
If you are interested in having an item shipped to the Boutique for pick-up, please contact customer service BEFORE placing your order.
General Shipping Information
Orders usually ship within two to four business days, unless we are experiencing extreme order volume during the Holidays or following a Site Wide Sale. If you have a special event and need your order right away please email customer service at firstname.lastname@example.org and we will try our best to accommodate.
- Shipping and handling charges are determined by location and parcel size. To obtain a shipping estimate, please go to your Shopping Cart and fill out the Estimate Shipping and Tax form to receive a quote.
- Orders can be shipped with signature confirmation required upon delivery; please email email@example.com before placing your order to do so. You can, of course, contact the postal carrier to pick your package up from them directly!
- Route+ is a shipping protection service we offer that will ensure your package will be replaced or refunded for the entire amount if lost, stolen, damaged, etc. You will need to contact Route+ to file a claim.
- All orders shipped to P.O. Boxes are shipped USPS. APO/FPO addresses are shipped USPS, as required by law.
- Because of our expedited order
processing wecannot make product substitutions once an order has been placed. We also cannot guarantee that we will be able to cancel or combine orders once they are placed during times of highorder volume.
- We cannot be financially responsible for your package once it leaves our warehouse and is in the hands of the postal carrier. No refunds will be administered for lost/stolen packages. PUG offers Route shipping insurance and any claims can be filed with them. If you declined this coverage there is no coverage for your lost or damaged package.
Pre-Order Shipping Information
Estimated ship times will be included on each pre-order item's page, but please note
Your entire order will ship when your pre-order ships, including any items that are in stock at the time of placing your order. If you need the in stock items immediately please order those separately so they can arrive to you as fast as possible.